Online Safety

as loungerooms. Ensure online account names, e.g. gamer tags, are appropriate and can never be traced, including names

Payment Assistance Policy

please let us know. Supporting information and documents We do not require documents to support an application for financial

Contact Superloop Smart Communities Help Desk

Australia Smart Communities Support: 1300-262-047 Student Support: 1800-661-407 Hotel Support: 1300-738-353 New Zealand

Smart Communities Status Site

Smart Community locations only. For Residential or Business Support Find options here The Smart Communities Status

Connecting to the WiFi

Managed WiFi locations only. For Residential or Business Support Find options here Connecting to the wireless network

Connecting XBOX One

the internet. Additional Support Our support team is limited in the amount of support it can provide for the configuration

Updating network adapter driver - Windows 10 or 11

intel.com/ https://support.hp.com/au-en/drivers https://support.lenovo.com/au/en/ https://www.dell.com/support Of course, if you

Client Isolation

If you have any further questions or need assistance, our support team is available 24/7. Please email us at wifisupport@superloop

Cancel Auto Renewal of your Plan

remove the credit card from your account, please contact the Support team. We will update your account to remove all saved billing

Find your MAC Address - Windows 7

Microsoft discontinuing support of the Windows 7 Operating System, our support team is unable to provide support for Windows 7 devices