Smart Communities Status Site

outages and service status, head over to the Smart Communities status page at: https://smart-status.superloop.com. You can

Critical Information Summary

Telecommunication Industry Ombudsman. You may view our member status at any time on the TIO website at: https://www.tio.com.a

Online Safety

as loungerooms. Ensure online account names, e.g. gamer tags, are appropriate and can never be traced, including names

Find your MAC Address - Windows 7

 and select Status. Ethernet devices: Right-click on Local Area Connection adapter and select Status. Please

Contact Superloop Smart Communities Help Desk

other Superloop departments. Network Status Check our Network Status site for known outages if you are experiencing

Customer Service Policy

questions in our Knowledge Base and known issues listed on our Status Page. Where account holders continue to have questions please

Find your MAC Address - Android devices

the System heading, select About Device 4. Select Status, to show your device information 5. Scroll down to

Find your MAC Address - PlayStation 5

Scroll down to Network. Scroll down to View Connection Status. The MAC Address will be listed next to MAC Address

Find your IPv4 Address - Android devices

the System heading, select About Device 4. Select Status, to show your device information 5. Scroll down to

Reset network settings on Windows 10/Windows 11

Click on Network & Internet. 3. Click on Status. 4. Click on Network reset. 5. Click the