Billing and Payment Information

How are services are billed and invoices issued? Plans are for a monthly period paid in advance. Auto-renewal of

Change your payment details

help@superloop.com. We will update your account to remove all saved billing information on your profile. This will stop any further transactions

Upgrade or Change your plan

made immediately or scheduled for the next plan renewal (billing cycle). You can view the various plans/upgrades available

Payment Assistance Summary

are having trouble paying your bill, wish to discuss options available to minimise your bill, or want to apply for financial

Cancel Auto Renewal of your Plan

Support team. We will update your account to remove all saved billing information on your profile. This prevents any further transactions

Payment Assistance Policy

are having trouble paying your bill, wish to discuss options available to minimise your bill, or want to apply for financial

Unlinked / Disabled Account

Purchase" if you wish to apply changes at the end of your billing cycle. It will start a new plan after selecting the "Change"

Exosphere Casual or Event Account Creation Guide

up - these packages are valid for 30 days and start your billing cycle. If you are accessing the Wi-fi as part of an event

How to sign up / register

Check your name, email address, phone number, and billing details are correct. Check the plan you have chosen is correct

Online Safety

as loungerooms. Ensure online account names, e.g. gamer tags, are appropriate and can never be traced, including names