Payment Assistance Summary

assistance or long-term assistance and this assistance is provided free of charge. What is Financial Hardship? Financial

Payment Assistance Policy

short term assistance or long-term assistance and this assistance is provided free of charge. The main goal of our Payment

Unlinked / Disabled Account

please contact Superloop Smart Communities Help Desk for assistance.

Connecting a Router - Overseer

correct configuration of your router. Our helpdesk is unable to assist with the setup of any 3rd party routers. If you follow

Connecting XBOX One

to access the menus, please contact the support team for assistance with manually adding your device. Connect your

Upgrade or Change your plan

help? If you are unsure about something or need some assistance with changing your plan, please contact our support team

Using a Personal Router or Switch

manual or contact the manufacturer if you require further assistance. Router configuration settings The

How to sign up / register

$0 amount) will be shown. Ask our support team for assistance if you have problems with your coupon. *Note

MacBook Combined Info Grab

MacBook's IP address? Please refer to the below should you need assistance finding it: Make sure you've joined the Superloop

How to reset your password

or unsure about something? Contact the support team for assistance at smart.help@superloop.com