Payment Assistance Policy

Payment Assistance Policy We’re here to help. Customers experiencing financial hardship have a right to apply for short

Customer Service Policy

Superloop Smart Communities is committed to providing exceptional service and the highest quality Internet to our users.

Acceptable Use Policy

Acceptable Use Policy for End Users and Retail Service Providers Part A: The Acceptable Use Policy for End-Users

Security Policy

Superloop is unable to make promises about the security of the service. You transfer and receive data at Your own risk. You

IP Address Policy

How Superloop manages internet addressing & routing How Superloop deploys IP Address Space Superloop has a long-term

Anti-Bribery & Corruption Policy

Superloop policy. All charitable donations must be approved by senior management in accordance with Superloop policy. Superloop

Privacy Policy

Commonwealth Government’s National Privacy Principles. This policy sets out the principles we adopt in order to protect your

Payment Assistance Summary

hardship assistance. Read the full Payment Assistance Policy here.

Connecting a Router - Overseer

connection with other residents is against our Acceptable Use Policy for the BCB service. Any users identified as sharing their