Overview

Diagnostics provides us with information about your network adapter, the wireless environment, and your connection speed. This data better enables us to investigate your issue and assists in providing support. Follow these instructions to generate network diagnostics on your Windows device.

Finding your IPv4 Address

Where you are already connected to the VostroNet network you are able to open a web browser and go to vost.ro/mine.  If you are connected to VostroNet correctly you will be provided with your User Name, IP Address and MAC Address.
 
 

Network Diagnostics Tool

Download the VostroNet Network Diagnostic tool below to simplify the data collection process
VostroNet Diagnostics Collection

 

1. Run the .exe file and click "Yes"

2. Press any key to close the window and a text file will be saved on your desktop.

 

3. Send the file to help@vostronet.com or upload the file at vostro.wetransfer.com

 

4. If the Collection Tool doesn't work, follow the manual guide below using the command prompt  

  

Manually collect network diagnostics

 

1. Click the Start button and type CMD into the search box.

2. CMD or Command Prompt will be shown in the menu. Right-click, and select Run as Administrator.
3. Select yes on the security confirmation message to continue.

4. A black window will open. This is the Windows Command Prompt.

 

  • In the command prompt, you will need to type the following commands:
NETSH WLAN SHOW ALL > %userprofile%\DESKTOP\LogWLAN.txt

 

then press enter

 

IPCONFIG /ALL > %userprofile%\DESKTOP\LogIP.txt

 

then press enter

 

NETSTAT -R > %userprofile%\DESKTOP\LogNET.txt

 

then press enter

 

ARP -A > %userprofile%\DESKTOP\LogARP.txt

 

then press enter

 

Close the Command Prompt. 4 files will be on your desktop. 

 

Send the diagnostic files to help@vostronet.com or upload the file at vostro.wetransfer.com.

 

Include the following details on the message:

  • Your username
  • Room number
  • Summary of your issue.
  • Add the following files:

         - Speed test result: Include a screenshot of your speed test 

         - Diagnostic files: Upload the files from the diagnostic

 

Having trouble

If you are having any problems completing the diagnostic tests, let us know. We are here to help and can guide you through the process.