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Customer Service Policy

Smart Communities is committed to providing exceptional service and the highest quality Internet to our users. We endeavour

Acceptable Use Policy

Acceptable Use Policy for End Users and Retail Service Providers Part A: The Acceptable Use Policy for End-Users

Payment Assistance Policy

Payment Assistance Policy We’re here to help. Customers experiencing financial hardship have a right to apply for short

Privacy Policy

Commonwealth Government’s National Privacy Principles. This policy sets out the principles we adopt in order to protect your

Anti-Bribery & Corruption Policy

Superloop policy. All charitable donations must be approved by senior management in accordance with Superloop policy. Superloop

Payment Assistance Summary

charges Placing a restriction on part of your service or specific services Transferring you to a plan better suited to

Connecting a Router - Overseer

with other residents is against our Acceptable Use Policy for the BCB service. Any users identified as sharing their accounts