Contact Superloop Smart Communities Help Desk

Additional contact details can be found on the main Superloop Smart Communities website or the Contact Us page.

Payment Assistance Summary

bill, or want to apply for financial hardship assistance contact us at: Phone: 1300 738 353 - 24/7 Email: smart.help@superloop

Privacy Policy

of communications from us, you should contact us and we will ensure this is corrected. Any other use or disclosure we make

Register/Authenticate your device via the Portal

having issues with the steps, you may contact us on our hotline, send us an e-mail or use our online chat.

Connecting Nintendo Switch

questions or need help with these instructions, please contact us for assistance. We will be glad to assist wherever

Connecting Nintendo DS

questions or need help with these instructions, please contact us for assistance. We will be glad to assist wherever

Payment Assistance Policy

Remember, the earlier you contact us, the better. Discussing your concerns with us gives us the opportunity to help you

Billing and Payment Information

receive the receipt email with PDF invoice attached please contact us and we will provide you with a copy for your records.

Upgrade or Change your plan

you make a mistake with the plan upgrade process, please contact us immediately. Need help? If you are unsure about something

How to sign up / register

automatic renewal at any time through the Q2 Portal, or by contacting us. Confirm and continue Check the confirmation