Get in touch with the VostroNet Help Desk team for solutions or assistance

If you cannot find a solution on our knowledge base or have another enquiry, just let us know! Our team will be happy to answer any questions or provide assistance with technical support, accounts/billing or other enquiries.


Network Status

Check our Network Status site for known outages if you are experiencing connectivity loss or an internet issue. You can sign up for e-mail or SMS notifications without needing to contact the Help Desk team for updates on the situation.

Chat Online

Open Live Chat by clicking the Chat button at the bottom of the main Help Site, Network Status Page or VostroNet login portal. Type in your details and click to start chatting. A member of our team will answer you as soon as possible.

Send an E-Mail

Send an e-mail directly to our team at

If you are an existing user, please contact us from the e-mail address registered to your VostroNet account, as this helps to confirm you are the account holder.

Send a Tweet or Facebook Message

Follow us on Twitter
Message via our Page on Facebook

Contact by telephone

Australia Local Call: 1300-262-047
New Zealand Free Call: 0800-778-893

VostroNet Website

Additional contact details can be found on the main VostroNet website or the VostroNet Contact Us page.