Acceptable Use Policy

activities. Use Only for Lawful Purposes The Service may only be used for lawful purposes. You must not use the Service:

Connecting a Router - Overseer

then set it up to use your username and password to authenticate. Enter the same credentials you use in the portal, but

Privacy Policy

of communications from us, you should contact us and we will ensure this is corrected. Any other use or disclosure we make

Anti-Bribery & Corruption Policy

aware of, and comply with this policy. You must not: offer, promise, give, request, accept, or agree to receive a bribe

Payment Assistance Policy

Remember, the earlier you contact us, the better. Discussing your concerns with us gives us the opportunity to help you manage

Online Safety

Supervise your children’s use of the internet. Ensure connected devices, including mobile devices, are used in common areas such

Website Terms

Some imagery used on this site is used under license and/or courtesy of the respected owners. Unauthorised use not permitted

Exosphere: How to Register and Create StarRez/RMS Wi-fi Account

have created a username (email address) and a PIN number to use for this process. Before starting, please ensure you have those

Payment Assistance Summary

or want to apply for financial hardship assistance contact us at: Phone: 1300 738 353 - 24/7 Email: smart.help@superloop

Connecting to the WiFi

Android Q/10 version, by default it uses "Use randomised MAC. Please update to "Use device mac" under Advanced settings.