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Featured articles

• Contact VostroNet Help Desk
• Register/Authenticate your device via the Portal
• Network Status Page

Adding Devices

• Find your MAC Address - Apple iOS (iPhone / iPad)
• Find your MAC Address - Apple MacOS
• Find your MAC Address - PlayStation 3
• Find your MAC Address - PlayStation 4
• Find your MAC Address - PlayStation 5
• Find your MAC Address - WatchOS (iWatch)
• Find your MAC Address - Windows 7
• Find your MAC Address - Windows 8
• View all articles in “Adding Devices”

Troubleshooting

• Uninstall Network Adapter - Windows 10 or 11
• Improve Wi-Fi Reception by setting Roaming Aggressiveness
• Network Diagnostics - Apple MacOS
• Network Diagnostics - Windows
• Removing saved networks
• Removing saved networks - Android
• Removing saved networks - Apple macOS (MacBook / iMac)
• Removing saved networks - Apple iOS (iPhone / iPad)
• View all articles in “Troubleshooting”

General Guides

• How to sign up / register
• How to reset your password
• Managing your devices
• Wi-Fi Wall Mount Access Points
• Does VostroNet offer Wireless & Wired Connections
• Why am I using so much data?
• Network Status Page

Accounts and Billing

• Upgrade or Change your plan
• Change your payment details
• Billing and Payment Information
• Check your Data Usage
• Cancel Auto Renewal of your Plan
• Unlinked / Disabled Account

Policies and Assistance

• General Terms & Conditions
• Critical Information Summary
• Customer Service Policy
• IP Address Policy
• Peering Policy
• Privacy Policy
• Refund Policy
• Security Policy
• View all articles in “Policies and Assistance”

Contact and Escalations

• Appointment of an Authorised Representative
• Special Needs & Disability
• Financial Hardship Assistance
• Complaint Handling Process
• Contact VostroNet Help Desk